ORCA Design & Manufacturing Corp. - Return Policy - Return Merchandise Authorization, Product Returns, Order Returns, Customer Returns, Ecommerce Returns, Return of Goods

PRODUCT RETURN POLICY

Please submit your request using our automated RMA System.

We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange.

1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click " Create an Account " in the upper left hand corner of the page, and provide accurate information such as name, phone number, shipping address and a valid email address.

• A copy of the dated sales & install receipt to the customer MUST be included in the RMA Request.

• Manufacturer warranty only covers defective items. We will not replace good / used parts with new parts.

• Manufacturer warranty does not cover items that have been physically damaged / melted due to the installation or abuse.

2. An Orca technician will contact you within 2 business days to help troubleshoot the issue and to verify that the item is defective. If the item is determined to be at fault, the RMA Request will be approved and you will receive a notification email with your RMA number. Do not send the item until you have received an RMA Number.

3. Upon receiving the RMA Number, login to our website to print your RMA form and packaging slip. Ship your item.

4. You can monitor the status of your return (24x7) by logging into our website.

RETURN TERMS - PLEASE READ

• RMA PAPERWORK, WITH BARCODE VISIBLE, MUST BE ON THE BOX.

• Items being sent for warranty evaluation must be packaged properly. Items should be placed individually in a box or wrapped in an appropriate amount of bubble wrap. This should be put inside the shipping box, and have plenty of packing paper around it. DO NOT USE PACKING PEANUTS. This 2 box system is used to ensure the items are received in the best, testable condition. Items shipped in only the original packaging without a shipping box will be REFUSED; for example, an amplifier box with a shipping label on it.

• Please ship to the address listed on the RMA document, via UPS or FedEx. Keeping the tracking number is strongly encouraged.

• Do not send via US Mail.

• NO DROP-OFFS